Tuesday, September 14, 2010

Why Telework and Broadband Should Be In Your Playbook

Posted September 14th, 2010 by Chip Kohrman

Buckeyes are looking for work, but they aren’t finding it. July’s numbers show Ohio’s unemployment rate tailing behind national numbers. The economy still struggles and people are still out of work. That’s a dark outlook, but these tough conditions are teaching lessons.

One thing thousands of Ohioans are learning is that they can work from home by using a high-speed Internet connection at home to do the same type of work they might do from a desk in an office downtown.

Employers, wary and fearful of adding full-time staff and repeating the pain of layoffs, have found they can utilize the skill and knowledge of some of those folks who may have been performing tasks from order entry and tracking to copy writing and graphic design, all at a lower cost to the company but at nearly the same gross income for the employee-turned-contractor.

Teleworking has become a lifeline for people from Marietta to Toledo who can market their skills to multiple employers, thereby increasing their income and cutting down on commuting, parking, childcare and even meal expenses at the same time.

On the employers’ side, they can save on lighting, air conditioning and heating, printers, coffee, and all the other costs that go into keeping an office humming.

Teleworking provides another advantage: no relocation. Someone hired as a full-time employee could avoid packing up the family and moving across the state or country to do that job. With today’s inexpensive software and hardware, employees around the world can attend a virtual meeting without ever leaving their home office. That saves wear and tear on the attendees and thousands of dollars for the employer.

Hiring teleworkers and part-timers might not work for everyone. But, if it sounds like a real opportunity to you – either as an employer or as a contractor – huddle up, Buckeyes! Telework could be a winning play.

Chip Kohrman is the founder of Telesaur. You can follow him on Twitter and Facebook.

Monday, September 13, 2010

How Green Is Telecommuting?

I need help convincing my boss ...

By Brian Palmer

Posted Tuesday, Sept. 7, 2010, at 10:08 AM ET



Does telecommuting save energy? Not always.I'd love to stay home in my pajamas rather than fight through traffic so I can sit in a cubicle all day. I need help convincing my boss that working from home is a good idea. How much greener is telecommuting than dragging my sorry bones to work?
The Lantern has been enjoying the pleasures of telecommuting for years, and its advantages are many—that is, unless you like exhaust, tiny workspaces, dress codes, and wasting your time. Working from home is a win-win situation for workers and employers. Cisco recently surveyed 1,992 employees who telecommuted an average of two days per week. Sixty-nine percent of them cited productivity increases, and 80 percent said the quality of their work improved from home. The company also noted that telecommuting increases retention rates.



Unfortunately, the environmental benefits aren't quite as clear. How much carbon dioxide you save, if any, depends on how far you live from work and how you get there, among other things.

Let's consider Mr. Wheeler, the average American car commuter. According to the American Community Survey, 86 percent of the nation's workers drive to work, with three-quarters of those going solo. The average commuting distance is 32 miles roundtrip, according a 2005 poll by ABC News, Time magazine, and the Washington Post. If Mr. Wheeler's car is in compliance with the EPA's upcoming 2012 carbon dioxide emissions guidelines, his drive will produce 20.9 pounds of CO2 per day. Mr. Wheeler works 235 days per year, since he takes three weeks of vacation and stays home on all 10 federal holidays, so the annual output of his commute is 4,890 pounds of CO2—that's more than an electric furnace generates heating the average American home for a year. (A car's emissions aren't limited to CO2, of course. Mr. Wheeler will also be responsible for nitrogen oxides, carbon monoxide, and other gaseous and particulate nasties.)



Sounds like a huge win for telecommuting, right? The bleary-eyed walk between bedroom and home office requires no fossil fuels at all.



Not so fast.



As much as you may hate your workplace, with its detestable politics, stale break-room coffee, and interminable small-talk obligations, it's a more energy-efficient work environment than the average American home. For one thing, that cramped cubicle farm means that less air has to be heated or cooled to keep the worker bees buzzing. Stay home, and you have to climate-control at least your own home office, if not the entire house. Office workers also share certain equipment, like printers and fax machines. At home, you're probably running your own peripherals.



These inefficiencies can significantly reduce the carbon savings of working in your pajamas, according to a 2005 study by Erasmia Kitou and Arpad Horvath at University of California-Berkeley. On cold days, an office produces 1.3 pounds of CO2 keeping each worker warm, compared with 11.9 pounds for the average telecommuter. That means Mr. Wheeler's furnace will give back 10.6 of the 20.9 pounds of carbon he saves by leaving his car in the garage. (On hot days, the office actually emits slightly more CO2 to cool each worker. Many people have single-room air conditioners to cool only their office, are reluctant to turn their A.C. on, or simply don't have an air conditioner. Moreover, in the Lantern's experience, most office buildings could keep raw salmon steaks fresh during the summer.) Running your own office equipment also makes a big difference. At the office, your computer and shared peripherals produce 0.9 pounds of CO2 per day, according to the Berkeley study, compared with 4.9 pounds for the same gadgets at home. So Mr. Wheeler loses another 19 percent of his CO2 savings to his printer and fax machine.



There's more. People who work at home do a whole bunch of energy-intensive things they probably wouldn't do if stuck at the office, a phenomenon that researchers call "rebound effects." They take trips to the grocery store, run the dishwasher, or even sneak in a little TV-watching. The carbon emissions associated with these extracurriculars can be hard to quantify, but Kitou and Harvath found that rebound effects generate around 6.6 pounds of carbon dioxide per day, another 30 percent of Mr. Wheeler's total.



Altogether, on the average day in which heating is required, Mr. Wheeler produces almost exactly the same amount of carbon dioxide, whether he goes to work or stays home.



That doesn't make telecommuting a loser, of course. Depending on where Mr. Wheeler lives, there may be very few days in which he actually needs to turn on the heat. On warm days, staying home saves an average of 13.5 pounds of carbon dioxide. And there are lots of little changes he could make to tip the telecommuting lifestyle in the Earth's favor, even in the dead of winter. For example, he could improve his home's insulation (or just wear a sweater in the winter), ditch his personal fax and printer, and behave more like he's in the office and less like he's lounging around the house.



The scenario is a little different for the 5 percent of Americans who commute to work by train or bus. If they commuted the same distance as Mr. Wheeler, their rides would each generate about 7.1 pounds of CO2 per day, or 1,658 pounds annually. In that case, the inefficiencies of working at home clearly outweigh the transportation savings on cold days. On warm days, it's better to work at home, and on those that don't require climate control, it doesn't really matter whether you go into the office.



If you really want to help the Earth, and you're not just exploiting the Lantern for an excuse to watch Judge Judy when you should be working, all of this points to one simple answer: Abandon your car first, then worry about whether you'd rather take the bus or stay home.



Is there an environmental quandary that's been keeping you up at night? Send it to ask.the.lantern@gmail.com, and check this space every Tuesday.

Wednesday, September 8, 2010

A Virtually Perfect Labor Day

I work from home. So do all the people who work with MomsRising.org and MoveOn.org, the two organizations I co-founded. It works great for us and has for years, and so, when I read that the number of U.S. telecommuters dipped to 8.7 million in 2009 from 9.2 million in 2006 (according to the IDC, a Framingham, Massachusetts research concern), I did a double take. 

What is going on? Word is that this drop is not due to job loss or employers discouraging virtual work. Rather, employees are too anxious to ask for any kind of special work arrangement in uncertain economic times. Social scientists explain that when we are fearful, we are less creative and tend to hunker down with what is familiar and feels safe. But I know, as an employer, what substantial research finds: that virtual work is a great way for small organizations to do more with less and for any workplace to boost the bottom line. I worry, this Labor Day, that employers and employees frozen in a defensive crouch are going to miss an opportunity for all of us to be more successful and improve our working lives.

Though this might surprise people who opine about the influence of MoveOn.org (andMomsRising.org), these organizations are entirely virtual. They have no physical headquarters. Offices cost money, and we choose to spend the funds we have on advocacy and education, instead of walls and floors. We also find that trusting our employees to work wherever it works for them means we get great people who are happy and remarkably productive. When my daughter gets sick, I don't have to choose between getting my work done and being there for her, and if I want to go for a hike on Tuesday afternoon, I can. I work when the time is best for me and for the work I'm doing.

I know from experience that intelligently structured virtual work is incredibly good for business and cost effective. 

We are not the only organizations that have discovered this. Most virtual workers work for traditional organizations with which we are all familiar. A recent study from Brigham Young University reports that telecommuting, coupled with flexibility, dramatically reduces work/life conflict and has saved millions of dollars for IBM. AT&T saved over 6 million dollars in real estate costs in New Jersey and realized millions of dollars in productivity gains when they embraced virtual work. Jet Blue's call center is not in India; it is in homes in Utah, which lets the company realize cost savings while keeping jobs in the United States. Virtual and flexible work are management opportunities. 

While some organizations are embracing virtual work, even more people would like to try it. One survey on worker productivity found that nearly 60% of employees believe that telecommuting at least part time is the ideal work situation. 60% of federal agencies include virtual work in their emergency and continuity of operations plans in 2007.

Yet only 7% of eligible federal employees regularly telecommute. The Employment Policy foundation suggested that 65% of jobs could be done remotely, yet less than 30% of managers and professionals work virtually even one day a week and far fewer in more blue-collar jobs. Clearly, we have a long way to go.

The data about the benefits of virtual work are compelling. Is it really just unthinking fear that is stopping us? Change does create risk and new challenges. Individuals, managers, and even chief executives are feeling risk averse. It is not surprising that employees fear asking for flexibility or the ability to work virtually when they are fearful that their jobs might be cut. Likewise, managers who have the benefit of a hungry labor pool may not experience a strong push to make their employees' lives better at the risk of having that change create unforeseen challenges. 

But businesses must recognize that there is a flipside to the risks of change - which is that there are risks in not changing, too. I have a hard time imagining a more efficient, environmentally sound, family-friendly work practice for a surprisingly broad swath of jobs in this country than virtual work. This is not the kind of opportunity business can afford to overlook.

It is time for those of us that have experienced the benefits of these non-traditional work practices to reassure others that embracing these new practices is not only good for the bottom line, butnecessary for success in the coming decade. Working virtually is what has enabled MoveOn.org and MomsRising.org to do so much with the resources we have. So I'm speaking out, and I hope others will too. 

This Labor Day, it is time to get serious about embracing virtual work.

This blog is part of the Peaceful Revolution series that explores innovative ideas to strengthen America's families through public policies, business practices, and cultural change. Done in collaboration with MomsRising.org, read a new post here each week.

Friday, September 3, 2010

Outsourced Call Centers Return, To U.S. Homes

by Carolyn Beeler
August 25, 2010

Maureen Quigley-Hogan is the next generation of call center worker.

Wearing pink slippers and sitting at her desk in her home office in Virginia, she takes a call from a woman in New Jersey who has a question about her credit card bill.

Quigley-Hogan was unemployed for 10 years because she couldn't hold down a traditional job, she says. She has rheumatoid arthritis and fibromyalgia, a disease that causes severe fatigue.

"It was hard to get to a job," Quigley-Hogan says. "The idea of going through a regular schedule of getting up and getting ready for work, I would be exhausted."

She worked in customer service for more than 20 years, so two years ago, she was thrilled to land this job where she can work from home.

Lost In Translation: Call Center Blues

American customers say they have more trouble getting inquiries resolved efficiently when they're routed to call centers outside the U.S.



Rethinking Overseas Outsourcing

For years, Americans have had their phone calls about credit card bills and broken cell phones handled by people in the Philippines or India. But American firms are starting to bring call centers back to the U.S. — and this time around, they are hiring more people to work in their own homes.

Ten years ago, it made a lot of sense to outsource these jobs overseas. But that's changing. Increasingly, companies that want to outsource their customer service jobs are happy with these domestic arrangements.

High inflation and double-digit annual raises in some sectors are pushing up the cost of labor in India. At the same time wages in the U.S. are falling and companies are rethinking the trade-offs associated with outsourcing.

Weighing Costs And Woes

Richard Crespin, director of the Human Resources Outsourcing Association, says when companies decide whether to outsource overseas they have to weigh the costs as well as "the inconvenience of having something distant from you and not close in proximity — what I would call the pain-in-the-neck factor."

He says when wages drop in the company's home economy, those companies are less likely to outsource these jobs to other countries.

Experts say outsourcing is still accelerating for jobs in IT services and manufacturing. Phil Fersht, an outsourcing analyst, says even before the recession started, companies were starting to realize that offshoring wasn't the best option for other services.

In some cases, workers in India are making only about 15 percent less than workers in Nebraska, he says. That's the threshold where companies start thinking about whether it's worth it to hire an American worker instead of a foreign one.

Thousands Of Home Workers

Home workers, such as Quigley-Hogan, represent one of the cheapest models for customer service. There are an estimated 60,000 people doing call center work from home.

"It provides a lower cost point than other traditional means of onshore customer service," says Chris Carrington, who runs Alpine Access, the Denver-based company that Quigley-Hogan works for. Carrington says the low overhead of having home-based workers allows him to charge 20 percent less for the same services provided by brick-and-mortar call centers in the U.S.

"We don't have big buildings and we don't have all of that infrastructure cost, and so we're able to pay our people more and as well as lower our price for the customers we serve," he says.

Even with these cost-cutting measures, American workers are still the more expensive option. But industry watchers say so-called home sourcing will continue to grow as companies look for quality that used to be harder to afford.

Online Telecommuting Jobs for Fresh College Graduates

Just like what I have been saying for so many times now, telecommuting jobs are the future of earning money. You simply can’t resist the offers online which can provide at least 5 times the normal salary of a day job rate.



I know for a fact that many fresh graduates out there are looking for online jobs but they are not motivated to continue looking for them. Why? Because of nonsense negative comments about online working. Some will say that many of them are scams while others will say that it is impossible to earn money from cyberspace. Well, I am a living proof to the contrary of these claims. Why do I love online telecommuting jobs?



First, you no longer need spend money on your gas or transportation. You can stay at home all day and still rake in huge money.



Second, the investment for online careers are very minimal. You only need a computer with internet connection. Actually, these are not investments because you probably have both right at your home.



Third, forget about those company uniforms. You can wear anything you want while working on the internet.



Fourth, the pay from internet jobs are great. You cannot find such rates anywhere especially if you are a fresh grad looking for a job.



Fifth, you do not have a boss to please. You simply need to accomplish your given task and you will be paid with the salary that you have agreed with.



What types of online jobs for fresh graduates are available for me?



Well, you can become an online tutor agent. You may do this online using a VOIP connection. You can also become a freelance writing agent online. You will be writing essays and papers for the client. Or, you can simply apply for jobs that are really very easy to do. What are they? Well, you won’t believe this but online typist careers pay great. These typing jobs and data entry positions are very easy to do. You will earn big bucks by the volume.



So if you are a fresh graduate, then online jobs for entry level position is your stepping stone to internet success. Do not hesitate to find legit internet work. You won’t lose a thing just make sure you will not apply for jobs that require registration payments. They are probably scams.





I know for a fact that many fresh graduates out there are looking for online jobs but they are not motivated to continue looking for them. Why? Because of nonsense negative comments about online working. Some will say that many of them are scams while others will say that it is impossible to earn money from cyberspace. Well, I am a living proof to the contrary of these claims. Why do I love online telecommuting jobs?



First, you no longer need spend money on your gas or transportation. You can stay at home all day and still rake in huge money.



Second, the investment for online careers are very minimal. You only need a computer with internet connection. Actually, these are not investments because you probably have both right at your home.



Third, forget about those company uniforms. You can wear anything you want while working on the internet.



Fourth, the pay from internet jobs are great. You cannot find such rates anywhere especially if you are a fresh grad looking for a job.



Fifth, you do not have a boss to please. You simply need to accomplish your given task and you will be paid with the salary that you have agreed with.



What types of online jobs for fresh graduates are available for me?



Well, you can become an online tutor agent. You may do this online using a VOIP connection. You can also become a freelance writing agent online. You will be writing essays and papers for the client. Or, you can simply apply for jobs that are really very easy to do. What are they? Well, you won’t believe this but online typist careers pay great. These typing jobs and data entry positions are very easy to do. You will earn big bucks by the volume.



So if you are a fresh graduate, then online jobs for entry level position is your stepping stone to internet success. Do not hesitate to find legit internet work. You won’t lose a thing just make sure you will not apply for jobs that require registration payments. They are probably scams.