Sunday, January 6, 2013

5 for Friday: Telecommuting Edition


JANUARY 4, 2013 7:00 AM

This week’s 5 for Friday rounds up some top advice for maximizing your productivity when you telecommute.
  • Tips for Telecommuters: How to Tackle Productivity Drains, Bond with Coworkers, and Impress the BossInput and Output:“Telecommuting has several challenges you may need to face, from internal productivity issues, to obstacles in bonding with colleagues, to making sure you stay on the boss’s radar. For employees, telework options can encourage work-life balance, save on costs in multiple areas (e.g., gas, car repairs, clothes, eating out), align with personal environmental concerns, and boost self-esteem and satisfaction from feelings of greater control.”
  • Top tips for telecommutersNBCNews: “Research shows those who thrive in the at-home workplace are self-motivated individuals who are highly disciplined and have only moderate needs for social interaction. The best telecommuters are generally people who require little supervision and are good at solving their own problems.”
  • How Telecommuting WorksHow Stuff Works: “Even though you’re staying home to work, you should still stick to a routine. Doing so helps you maintain the mindset of going to work. Start and stop work at the same times as you normally would and take breaks accordingly. Telecommuting has the potential for both improving and worsening your performance. Discipline is essential.”
  • Telecommuters need to be good communicatorsChron: “When you’re working from home, you can become isolated from your coworkers and your boss, so communication is more important than ever. You want to be sure you are doing everything you can to stay connected to those you rely on and those who rely on you.”
  • 4 Tips For Telecommuting ExtrovertsCome Recommended: “Extroverts get their energy from being around other people–they “recharge their batteries” by interacting with others. These people are generally outgoing and love to be in social situations, which means going to the office every day can be a net positive, because it means getting an opportunity to interact and work with others. So if you’re an extrovert who winds up working from home, or completing projects solo, you may find yourself coping with loneliness and a lack of energy. But working alone doesn’t have to be all bad for these individuals.”
http://www.monsterworking.com/2013/01/04/5-for-friday-workplace-telecommuting-edition/

Saturday, January 5, 2013

Telecommuting and the benefits of online learning


The main purpose that is most cited as a reason for attaining higher education is the desire to find a good job. Although the value of a good education is priceless, the skills that companies want to see in potential employees are the key to finding a steady and well-paying work. As the job market changes so do the skill requirements for workers and now more than ever there is a demand for people who are comfortable using the Internet, sometimes even working from home unsupervised.
Telecommuting employees (meaning those who attend work via a computer without actually entering an office) are increasingly commonplace in a wide array of businesses and organizations. A Reuters poll revealed that approximately one in five people around the world currently telecommute “frequently” and nearly 10% work from home every day. Even more astoundingly, the Wall Street Journal, the Telework Research Network, and the Consumer Electronics Association have all suggested that over 50 million American workers (nearly 40% of the working population) could telecommute at least part of the time. Although 10% might not seem like a large portion of people, when considering that telecommuting is a concept that is barely a decade old the numbers are staggering. It is only logical to assume that in another ten years the number of telecommuting employees will be substantially—perhaps shockingly—higher.
Communicative and informational technologies are expanding at a dizzying speed. The rapid pace of new ways to connect to people from virtually anywhere in the world is allowing many businesses and organizations to branch out to wider audiences with much less monetary risk than would have been the case prior to the invention of the Internet. Although some jobs (like medical care) can only be done by going on-site, many jobs in finance, marketing and advertising, software, and even education can be achieved without one having to occupy a specific location. Telecommuting is also a cheaper model for businesses overall since they do not need to pay rent for building space or upkeep numerous business locations. According to theTelework Research Network, full-time telework saves companies approximately $20,000 per employee.
Telecommuting has many benefits and thus a seemingly bright future. It increases employability by expanding the talent pool and allowing people anywhere in the world to work for a company, even if they have not ever stepped foot onto its actual headquarters (or even live in the same country). It reduces traffic congestion and, subsequently, pollution. It has also been suggested that being able to work from home increases employee job satisfaction, productivity, and morale. It also helps to reduce absenteeism and turnover and gives employees more time to spend with their families and thus more and more people are considering the ability to engage in telework to be a major recruiting incentive.
Of course, there are also drawbacks to telecommuting. Some people need supervision to work and tend to “slack off” when they are home and left to their own devices. Contradictorily, some employees tend to overwork themselves when they are not scheduled to work at specific hours. There have also been a number of scams connected with work-from-home and telecommuting positions so anyone seeking to telecommute must be sure that they are connecting with a reputable organization. Finally, there can be discrepancies in pay between onsite employees and telecommuting workers. Many telecommuting positions do not pay as highly as onsite positions even if telecommuters tend to be more productive. These issues still persist although they are being adjusted as telecommuting grows increasingly popular.
Telecommuting is a very new concept that will probably not be truly main stream for several more years. However, if one considers the rapid advances in technology and the rate of growth in virtual communication then it is not unrealistic to assume that within the coming decades telecommuting will be the “norm” for the majority of workers.
People who work from home must be self-sufficient and self-motivated. They must have a passion for their job and be willing to create suitable and productive work without being overseen by a boss, as was the case in traditional office settings. People who successfully attend school online—which is an ever increasing number of students of all ages—already have many of these qualities. Hence, it is not unlikely that within the next few decades people educated virtually will be at an advantage to their brick and mortar taught peers.
Although it might seem like science fiction, the future is rooted in technology and the communicative and informational possibilities that the World Wide Web offers. As people become more comfortable with technology from younger ages, it is likely to assume that it will one day be the primary way to engage society from classroom to career. People who are interested in the online realm, specifically online learning, should be aware of these incredible potentials and do their utmost to ensure that the technical transition is handled with care and emphasis on a positive and flourishing future for society.
http://www.examiner.com/article/telecommuting-and-the-benefits-of-online-learning

Tuesday, January 1, 2013

Tearing Down the “Electronic Cottage”


Why telecommuting may destroy your work/life balance.

Is working at home as good as it sounds?
Is working at home as good as it sounds?
Photodisc/Thinkstock.
The early case for telecommuting—made most prominently by Alvin Toffler in his best-selling The Third Wave in 1980—had a strong romantic flavor to it. For futurists like Toffler, the home office would be an "electronic cottage” that might “glue the family together again,” provide “greater community stability,” and even trigger a “renaissance among voluntary organizations.” Forget about bowling alone: In Toffler's future, we'd all be telecommuting together! (Toffler, it must be said, was only popularizing ideas that had been aired many decades earlier. For example, Norbert Wiener, the father of cybernetics, had already speculated in his landmark book The Human Use of Human Beings about how an architect in Europe might use a fax-like machine to supervise the construction of a building in America.)
The business press eagerly swallowed such stories of emancipation through technology; the San Jose Mercury News enthused in 1983, "Home computers are nurturing working mothers.” Back then, it didn't seem unreasonable to expect that the "electronic cottage" might one day allow us, as Karl Marx once famously put it, "to hunt in the morning, fish in the afternoon, rear cattle in the evening, criticise after dinner.” For Toffler and his followers, humans would use computers to get more work done in less time while bypassing the alienating experience of a 9-to-5 city job.
It would be fair to say that Toffler's dream—let alone Marx's—is still a long way off. In some limited form, of course, telecommuting has taken off quite handsomely. Earlier this year, a poll from Ipsos/Reuters found that about one in five workers around the globe telecommutes frequently—a practice especially common in the Middle East, Latin America, and Asia. Even there, many telecommuters worry that the lack of face-to-face contact with their bosses would hurt their chances of promotion. (One caveat on telecommuting research: Each study defines it slightly differently. In this case, it refers to “employees who work remotely from their office, communicating by email, phone or online chats, either daily or occasionally.”) Pollsters didn't ask, but it seems reasonable to assume that few of those workers think of themselves as living in an “electronic cottage” of any kind. One of the reasons for it is that relatively few firms have fully embraced telecommuting. Sure, many permit employees to spend every second Friday working from home, but they still require some face time in the office.
That’s because as glorious as working remotely may sound, research shows that it doesn’t always reach expectations. The most recent high-profile failure on this front is a one-year experiment run from August 2010 to August 2011 by the Office for Personal Management—a U.S. government agency that runs the nation's civil service—that allowed employees full flexibility over where and when they worked as long as they got the job done. Thanks to a Freedom of Information request by the Federal Times, we know now that a Deloitte report evaluating the pilot program found that OPM senior managers couldn't evaluate performance of their employees, the quality of work deteriorated, and employees had little idea whether they were putting in enough time and effort.

Granted, not every attempt at full-blown telecommuting ends up like OPM's. Aetna, an insurance company, is often held up as a success story: 47 percent of its U.S. employees work from home every day. But there's also a downside to spending so much time at home. Aetna's telecommuters tend to be heavier, and the company now provides an online personal trainer to help them stay in shape.
It might also be that, contrary to some early expectations, telecommuting is not necessarily good for the environment. A 2011 article in the Annals of Regional Sciencefound that, on average, telecommuters end up putting in more travel—on both nonwork-and work-related trips—than those who don't telecommute. (This article defines telecommuters as those who “work at home instead of going to usual workplace” once a week or more.) In other words, that they don't drive to work doesn't mean that they drive less overall. As Pengyu Zhu, the article's author, put it, “the hopes of planners and policymakers who expected the promotion of telecommuting programs to substitute for face-to-face interactions and thus reduce traditional travels remains largely unmet.”
What also doesn't get nearly enough attention is just what it takes to make telecommuters stay on task. As a recent investigation by the Wall Street Journal reveals, more and more firms that have embraced full telecommuting are relying on new and sophisticated tools of surveillance to ensure that their employees are not slacking off. The employers might be taking screenshots of their computer activity or checking their browser history (while also monitoring how much time their telecommuting employees spend on each site). If employees are using their home computers for work, their privacy—and that of their relatives—might be collateral damage: Would their employers also peek, if only accidentally, at what they are browsing during the nonworking hours?
Somehow, what was supposed to be an “electronic cottage” has become an “electronic sweatshop.” It's not just surveillance—it's that many employees who telecommute only occasionally end up doing far more work than before their “emancipation.” This, at any rate, is what a recent study published in Monthly Labor Review, a publication of the Bureau of Labor Statistics, suggests.
Relying on two data-comprehensive sources (the National Longitudinal Survey of Youth 1979 panel and special supplements from the U.S. Census Bureau’s Current Population Survey), the study has traced the evolution of telecommuting practices in the United States in the last few decades. It contains many surprising nuggets. For instance, it seems that telecommuters (which this study defines as “employees who work regularly, but not exclusively, at home,” with or without technology or special arrangement with their employer) are less likely to be married. So much for Toffler's “glued families.” But the most interesting finding is that telecommuting, instead of restoring work/life balance, may have resulted in workers doing more work—but from home. As the authors put it, one plausible interpretation of their findings might be that "telecommuting has become instrumental in the general expansion of work hours, facilitating workers’ needs for additional work time beyond the standard workweek and/or the ability of employers to increase or intensify work demands among their salaried employees."
In other words, telecommuters—the majority of whom still go to the office, even if less frequently than their non-telecommuting peers—are in some sort of Catch-22 here: They want to use technology to become more productive and spend more time with their families, but the availability of productivity-boosting technology also makes their managers believe that the employees will get more work done, on weekends or after dinner. The 2008 Networked Workers survey from the Pew Research project offers some strong evidence to back up these claims, having found that “since 2002, working Americans have become more likely to check their work-related email on weekends, on vacation and before and after they go to work for the day.” Perhaps telecommuters’ constant connectivity means that those who physically commute have to check in more frequently, too.
Could it be that the labor-saving gadgets that were supposed to help restore our work/life balance would only make it worse? If so, historians of technology would not be much surprised by this ironic twist. In her classic More Work for Mother, University of Pennsylvania historian Ruth Schwartz Cowan showed how the introduction of supposedly labor-saving devices into the household resulted in women doing ever more work. Gender relations aside, Schwartz's broader philosophical point was both simple and intriguing: The supposed benefits of such devices cannot be assessed in isolation from the broader social, economic, and cultural context in which they are put to use.
So, short of a revolution, we, perhaps, should temper our enthusiasm for what productivity-boosting technology would deliver. As tempting as it might be to think that Google's self-driving cars will allow us to watch films instead of driving, we'd probably be spending this newly gained time glued to some boring spreadsheet. How is that for progress?
This article arises from Future Tense, a collaboration among Arizona State University, the New America Foundation, and Slate. Future Tense explores the ways emerging technologies affect society, policy, and culture. To read more, visit the Future Tense blog and the Future Tense home page. You can also follow us on Twitter.
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