Telecommuting – 5 Tips for Creating an Effective and Well-Balanced Policy

Telecommuting – 5 Tips for Creating an Effective and Well-Balanced Policy.
December 10th, 2009 In our last post, we reviewed the Pros and Cons of permitting employees to telecommute. Telecommuting is a great way to increase productivity and save the company money; however, there can be some risk, so finding the right balance of benefit and risk is crucial. Here are 5 tips for managing telecommuters, which can help ensure that the telecommuting experience is a productive and successful one.


1. Have clear guidelines for the telecommuting program.

The guidelines should indicate to employees and managers what the criteria are for selecting telecommuters, how to request consideration as a telecommuter and what the requirements are for ongoing participation. You should also have a “telecommuting contract.” Include hours the employee is expected to be available by phone or e-mail, times the employee will need to report in to the office, equipment that will be provided by the employer, safety issues, performance expectations, training, etc.
2. Clarify the “ground rules” for the telecommuting relationship

Telecommuters must be measured on results and the attainment of established goals.

3. Have a formal training program

Training of both telecommuters and their managers is essential. Training should focus both on the technical aspects of telecommuting (how to use the equipment, etc.) as well as the relationship aspects (how and when to contact the office).

4. Make your expectations clear

Be clear and specific about your expectations in terms of the output you expect from telecommuters. Consider ways that you can quantify the deliverables you will expect.


5. Communicate! Provide frequent and constructive feedback

Since telecommuters are away from the office and not part of the informal communication and feedback process that often takes place between managers and employees, it is important to establish formal channels and processes for providing feedback on performance.

A well crafted and balanced telecommuting policy can go a long way in establishing a positive working relationship with your staff, saving your company money, and increasing corporate productivity and efficiency. If you require assistance in creating a policy, please contact our Human Resources Consulting department to schedule an appointment.

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